frequently asked questions
General Inquiries
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We're open Monday through Friday from 8:00 AM to 5:00 PM Central Time. For after-hours and weekend support, call (210) 930-7622. Our monitoring services and help desk support are available 24/7/365 to ensure your business stays protected around the clock.
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Getting started is simple. Contact us to schedule your free initial assessment. During this consultation, we'll learn about your business needs, technology infrastructure, and goals. From there, we'll create a customized IT solution that aligns with your budget and objectives.
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We primarily serve businesses in San Antonio and the surrounding areas. However, with our remote support capabilities and cloud-based solutions, we can effectively support clients throughout Texas and beyond.
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Response times vary based on your service level agreement. Our help desk team typically responds to critical issues within 30 minutes or less. For non-critical matters, we prioritize based on business impact and respond according to the terms outlined in your service agreement.
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While we believe in building long-term partnerships with our clients, we understand that businesses have different needs. Contact us to discuss contract options that work best for your organization.
About us
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We have over 20 years of experience in the Information Technology field. Our experienced consultants have been successfully fulfilling the IT needs of San Antonio businesses since our founding, bringing decades of combined expertise to every client engagement.
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The difference is in how we show up. We built this company on resilience through grit, legacy and loyalty, and faith-anchored conviction, and those are not just words on a wall. They guide how we make decisions, how we treat our clients, and how we handle the tough moments. We are not interested in being another IT company. We want to be the partner you trust for the long haul.
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Our philosophy is simple: be On-Point for You. That means we show up, follow through, and stand behind every commitment we make. When something unexpected comes up, we don’t shy away from it. We lean in, respond quickly, and work through it together. We see our clients as partners, and we take that responsibility seriously.
We believe technology should move your business forward and make life easier, not more complicated. Innovation matters, but integrity matters more. We focus on solutions that improve performance and make sense for you, while never losing sight of the relationships at the center of our work. At the end of the day, doing what’s right is not a slogan for us. It’s how we operate.
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Our leadership team includes Glenda Anzualda, President, who co-founded the company in 2004 with Paul Mann to provide specialized services with a focus on managed services and IT consulting. Paul Mann serves as CEO, bringing 29 years of IT experience, including expertise in sales management, project management, and IT operations. Together, they've grown the company from three employees to over eighty team members.
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We work with businesses that understand the value of their technology infrastructure and are looking for a partner, not just a provider. We look for clients with high standards that align with our core values, companies that care about their work performance, their clients, and their communities. Our selective process ensures mutually rewarding partnerships built to last.
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Yes, community involvement is important to us. We consistently dontate to charities of our choice, and our team has been formally acknowledged for community involvement and charitable giving throughout San Antonio.
Managed IT Support Services
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Our managed IT services cover comprehensive technology management, including proactive monitoring, security and patch management, help desk support, vendor management, technology consulting, and strategic planning. We take care of your network, servers, desktops, and other technology so you can focus on growing your business.
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Yes, we provide both remote and on-site support depending on your needs. Our highly trained help desk staff can access your systems remotely to troubleshoot and resolve issues quickly. For situations requiring physical presence, we dispatch technicians to your location.
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A virtual Chief Information Officer (vCIO) provides strategic technology consulting and planning without the cost of a full-time executive. If you need guidance on technology investments, digital transformation, IT budgeting, or long-term technology strategy, a vCIO can be invaluable for your business growth.
We believe technology should move your business forward and make life easier, not more complicated. Innovation matters, but integrity matters more. We focus on solutions that improve performance and make sense for you, while never losing sight of the relationships at the center of our work. At the end of the day, doing what’s right is not a slogan for us. It’s how we operate.
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We proactively manage all software updates and security patches through our monitoring systems. Updates are scheduled during non-business hours whenever possible to minimize disruption. Critical security patches are prioritized and deployed quickly to protect your systems from vulnerabilities.
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Our 24/7/365 monitoring systems alert us immediately to server issues. We begin troubleshooting right away to restore service as quickly as possible. Depending on your business continuity plan, we can also activate backup systems to keep your business running with minimal interruption.
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Yes, we support diverse technology environment,s including Windows, macOS, and various business applications. Our team has experience with the tools and systems commonly used across different industries.
Network & CyberSecurity Services
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Ransomware, hacking attacks, vulnerabilities, and data theft affect companies around the world. Network security should be a priority for all businesses. A single breach can result in significant financial losses, regulatory fines, reputation damage, and business disruption. Proper security protections are essential to keeping your business operations safe.
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We provide comprehensive security solutions, including Security Awareness Training, IT Compliance assessment, Network Security Assessment, security monitoring, firewall management, endpoint protection, email security, Managed Detection & Response, Security Operation Center services (SOC) and vulnerability scanning. Our goal is to provide you with the best network security protection possible while keeping your unique needs and budget in mind.
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We use multiple layers of defense, including advanced threat detection, regular security updates, email filtering, employee security training, network segmentation, and robust backup solutions. If an attack does occur, we have incident response procedures and disaster recovery plans in place to restore your business quickly.
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Yes, security awareness training is a critical component of any security strategy. We provide training programs to help your employees recognize phishing attempts, social engineering tactics, and other security threats. Educated employees are your first line of defense against cyber attacks.
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We recommend conducting comprehensive Network Security Assessments at least annually, with continuous monitoring in between. Technology and threats evolve rapidly, so regular assessments help identify new vulnerabilities and ensure your security measures remain effective.
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Yes, we assist businesses with various IT compliance requirements. We can help assess your current compliance status, implement necessary controls, document your security measures, and prepare for audits related to industry-specific regulations.
Business Continuity & Cloud Solutions
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A Disaster Recovery Plan is a comprehensive, step-by-step process for you and your staff to follow to restore your organization's operational capability after a disaster. It covers everything from contacting authorities and insurance carriers to re-establishing phone service, sourcing equipment, restoring data, and ensuring business continuity.
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Statistics show that on average, 40% of businesses that don't have a Disaster Recovery Plan go out of business after a major loss like a fire, break-in, storm, or sabotage. A good disaster recovery and business continuity plan increases your chances of recovery significantly. There's no reason a temporary setback should turn into permanent failure if you protect your organization before disaster strikes.
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We offer infrastructure as a service on scalable platforms delivered without the cost of purchasing hardware, along with Hosted Email, Microsoft Azure and AWS solutions, and Hosted File Storage. Cloud services provide flexibility, scalability, and cost savings while maintaining high security standards.
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Cloud backup stores your data off-site in secure data centers, protecting it from local disasters like fires, floods, or theft. It provides automated, continuous backup with faster recovery times and eliminates the need for physical backup media management. Your data is encrypted both in transit and at rest for maximum security.
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Recovery time depends on your specific business continuity plan and the nature of the incident. With proper planning and modern backup solutions, we can often restore critical systems within hours. We work with you to establish Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) that meet your business requirements.
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BCDR encompasses both the planning and technology solutions needed to keep your business operational during disruptions and recover quickly afterward. This includes data backup systems, redundant infrastructure, documented procedures, and tested recovery processes to minimize downtime and data loss.
Industries
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We serve a diverse range of industries throughout San Antonio, including municipalities, professional services, healthcare, legal, financial services, manufacturing, non-profits, and other businesses that rely on technology for their operations. Our experience across multiple sectors allows us to bring best practices and industry-specific knowledge to every engagement.
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Yes, we understand the unique technology and compliance requirements in healthcare. We can assist with securing patient data, implementing access controls, maintaining audit trails, and addressing HIPAA-related technology requirements.
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Absolutely. We design and support network infrastructure that connects multiple offices securely. Whether you have locations across San Antonio or throughout the country, we can provide centralized IT management and consistent support across all your sites.
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Yes, we work with businesses that serve government clients. We understand the additional security requirements and documentation often needed for government contract work and can help ensure your technology infrastructure meets those standards.
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We work with small to medium-sized businesses throughout San Antonio. Our clients typically have 10 to 100+ employees and recognize that technology is critical to their business success. We're most successful partnering with companies that value reliable IT infrastructure and proactive technology management.
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We can take your company from inception to deployment by assessing and implementing technology solutions with your future in mind. During our 20+ years in the industry, we've defined IT methodologies and best practices to effectively deliver advanced solutions and results without creating excessive overhead. We guide you through planning, design, implementation, and ongoing support to ensure technology aligns with your business goals.
Still have questions?
We're here to help your business succeed.