Privacy Policy
Your Privacy Matters to Us
Last Updated: 2/26/26
Introduction Section
At Lone Cypress Technology, we take your privacy seriously. With over 20 years of experience serving San Antonio businesses, we understand the importance of protecting sensitive information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our company.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
Fill out contact forms or request information
Schedule consultations or service appointments
Sign up for our newsletter or blog updates
Create an account or become a client
Communicate with us via email, phone, or chat
Participate in surveys or provide feedback
This information may include:
Name and job title
Company name and business information
Email address and phone number
Mailing address
Industry and company size
IT infrastructure details
Service preferences and requirements
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
IP address and geographic location
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website and search terms
Device type and screen resolution
Date and time of your visit
This information is collected through cookies and similar tracking technologies. Please see our Cookies Policy for more details.
Client Service Information
When you become a client, we collect additional information necessary to provide IT services, including:
Network infrastructure details
Hardware and software inventory
Security credentials and access information
IT support tickets and service history
System performance data
Billing and payment information
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
Provide, maintain, and improve our IT managed services
Monitor and optimize your technology infrastructure
Respond to IT support requests and technical issues
Perform system maintenance and updates
Implement security measures and threat protection
Communication
Respond to your inquiries and requests
Send service updates and important notifications
Provide technical support and guidance
Share IT best practices and industry insights
Deliver newsletters and marketing communications (with your consent)
Business Operations
Process payments and manage billing
Maintain accurate client records
Conduct business analysis and planning
Improve our services and customer experience
Comply with legal and regulatory requirements
Website Improvement
Analyze website usage and traffic patterns
Enhance website functionality and user experience
Troubleshoot technical issues
Optimize content and navigation
Marketing and Growth
Understand our audience and their needs
Develop targeted marketing campaigns
Measure marketing effectiveness
Identify potential new clients and opportunities
How We Share Your Information
We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party vendors who help us operate our business and serve you better, including:
Cloud hosting providers
Payment processors
Email marketing platforms
Analytics and tracking services
Professional services (legal, accounting, etc.)
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Partners
We may share information with technology vendors and manufacturers when necessary to:
Provide warranty service or technical support
Coordinate software licensing
Implement hardware or software solutions
Resolve technical issues
Legal Requirements
We may disclose your information if required to do so by law or in response to:
Valid legal processes (subpoenas, court orders)
Government investigations
Protection of our rights and property
Prevention of fraud or illegal activity
Compliance with regulatory obligations
Business Transfers
If Lone Cypress Technology is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your options regarding your information.
With Your Consent
We may share your information for other purposes with your explicit consent or at your direction.
Data Security
Protecting your information is a top priority. As an IT security-focused company, we implement robust security measures to safeguard your data, including:
Technical Safeguards
Encryption of data in transit and at rest
Secure servers and network infrastructure
Firewalls and intrusion detection systems
Regular security updates and patches
Multi-factor authentication for sensitive systems
Administrative Safeguards
Strict access controls and user permissions
Employee training on data privacy and security
Regular security audits and assessments
Incident response and disaster recovery plans
Vendor security requirements and oversight
Physical Safeguards
Secure office facilities with controlled access
Protection of physical records and devices
Proper disposal of sensitive information
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry best practices to protect your data.
Your Privacy Rights
You have certain rights regarding your personal information:
Access and Portability You have the right to request access to the personal information we hold about you and receive a copy in a portable format.
Correction You can request that we correct any inaccurate or incomplete information about you.
Deletion You may request that we delete your personal information, subject to certain legal and contractual obligations.
Opt-Out You can opt out of receiving marketing communications from us at any time by:
Clicking the "unsubscribe" link in our emails
Contacting us directly at (210) 930-7622
Updating your communication preferences in your account settings
Cookie Management You can control cookie preferences through your browser settings. See our Cookies Policy for details.
Do Not Track Our website currently does not respond to "Do Not Track" signals from browsers.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our services are designed for businesses and professional audiences. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods vary depending on:
The nature of the information
The purpose for which it was collected
Legal or regulatory requirements
Our legitimate business needs
When information is no longer needed, we securely delete or anonymize it according to our data retention policies.
International Data Transfers
Lone Cypress Technology is based in San Antonio, Texas, and primarily serves clients in the United States. If you access our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
Third-Party Links
Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Lone Cypress Technology. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will:
Update the "Last Updated" date at the top of this page
Notify you of significant changes via email or website notice
Obtain your consent if required by law
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, we're here to help.
Lone Cypress Technology San Antonio, Texas
Phone: (210) 930-7622
Hours: Monday through Friday, 8:00 AM to 5:00 PM CST. For after-hours and weekend support, call (210) 930-7622